FOR IMMEDIATE RELEASE
MobileForce Software Introduces ServiceVelocity Workforce Productivity Mobile Suite for ServiceNow Customer Service Management
Productivity in Motion(™) for The Lightspeed Enterprise(™) -- MobileForce Introduces ServiceVelocity Mobile Productivity Suite powered by Velocity360 Platform -- Tight Integration with ServiceNow Customer Service Management Modules Enables Context-Driven, Service Productivity with “Morning Coffee” Dashboard
Knowledge 17, Orlando, FL -- May 9, 2017 -- MobileForce Software announced today its new ServiceVelocity Mobile Productivity Suite for ServiceNow’s vast customer base of IT and field service delivery organizations. MobileForce ServiceVelocity and Velocity360 Workforce Productivity Platform are tightly integrated with ServiceNow’s Customer Service Management, Field Service Management and Knowledge Management modules -- delivering context-driven, field service efficiency with MobileForce’s “Single Pane of Glass” productivity dashboard that automatically integrates ServiceNow with other relevant applications like CRM, Knowledge Base, Cloud Storage, Email, Calendars, Mobile Device Features, Maps, ERP and even Legacy Customer Applications.
At Knowledge 2017, visit MobileForce Software to see “Productivity in Motion” at its Emerging Innovator Booth # N7. Learn more about ServiceNow’s Knowledge 17 event held in Orlando, Florida at https://knowledge.servicenow.com/. MobileForce Software is a ServiceNow Technology Partner and MobileForce ServiceVelocity is available on the ServiceNow Store, a vibrant, diverse and innovative enterprise cloud application marketplace with a wide choice of solutions. MobileForce Software’s ServiceVelocity value-added solution will help customers consumerize their field service interactions, automate workflows across multiple enterprise applications, integrate IT operations and more.
MobileForce Software’s vision is to deliver context-driven productivity to equip field service teams with “The Very Best Information, Insight and Interaction -- at Just the Right Time!” The MobileForce ServiceVelocity Workforce Productivity Mobile Suite is designed from the ground up for enterprise field service and customer service teams seeking immediate gains from applying real-time knowledge, inform teams with real-time insight and analysis -- all to execute decisive actions for critical service tasks on the go. MobileForce ServiceVelocity provides the IT and service workforce with integrated read/write information from disparate field-service relevant applications in a unified, context-driven interface --- eliminating “swivel chairing” between multiple app consoles and optimizing service time.
“MobileForce Software is partnering with ServiceNow to transform the way IT and service organizations consume, build and deploy customer-facing service applications for Productivity in Motion,” said MobileForce Software CEO and Founder Jagadish Bandhole. MobileForce Software's ServiceVelocity Workforce Productivity Mobile Suite features a unified, single-sign-on productivity dashboard to access, prepare and execute critical service tasks and our Velocity360 Platform enables enterprises to create custom-branded field service mobile-applications – without any coding.
ServiceVelocity and MobileForce Software’s app-as-a-service Velocity360 Workforce Productivity Platform are purpose built to equip ServiceNow Customer Service Management users with four key advantages essential to enable, extend and accelerate service productivity:
Workflow Integration and Correlation across ServiceNow and Third-Party Applications: Uses real-time correlation to instantly surface relevant information and automate workflows -- so that field service and customer service workers can ace every customer interaction.
Productivity on the Go with Offline Records and Content (Read and Write): Eliminates wasted service capacity through seamless integrations with enterprise apps, making information and actions available both online and offline -- ServiceNow, SalesForce, Microsoft, LinkedIn, Oracle, SAP, Google, Office365 and many others -- across iOS, Android, Windows and HTML5.
Voice-Enabled / NLP Service Bot and Intelligent Service Agent - Voice-enabled, “Siri/Alexa-like” natural language interface for a technician to ask common questions and perform tasks quickly on-the-go.
Custom Branding: Fully personalize and customize your field service mobility solution for your users by rapidly configuring to your brand, look and feel, user experience and workflows including custom-branded versions of ServiceVelocity iOS, Android and Windows apps, fully MDM-ready for your enterprise deployment.
“The MobileForce value-added solution for ServiceNow platform helps busy field service teams eliminate friction and delays from their real-time business processes, improve quality through automation, accelerate response times and increase customer satisfaction” said Bandhole.
About MobileForce Software
MobileForce Software is a cloud-based enterprise productivity software and platform provider with a vision for Productivity In Motion(™) for digital workplace transformation in organizations of every size and type. MobileForce a privately held, venture-funded Silicon Valley company with several F500 customers. MobileForce Software’s Velocity Workforce Productivity Suites and Velocity360 Platform has been deployed for workplace transformation in use cases across numerous large sales, channel and service organizations -- each with great impact. The MobileForce solution has delivered impressive productivity gains accelerating workflow times and improving activity visibility at CenturyLink, TriNet, Intel, PureStorage, Avnet, IBM, TechData and many others. MobileForce Software’s Velocity360-powered “Pure On The Go” app deployed to Pure Storage’s channel community received the 2016 Best Enterprise Channel App of the Year award. Visit MobileForce Software at http://www.mobileforcesoftware.com.
The MobileForce Software logo, ServiceVelocity, Velocity360 and Productivity In Motion are trademarks of MobileForce Software. ServiceNow is a registered trademark and The Lightspeed Enterprise is a trademark of ServiceNow, Inc. All other brand and product names are trademarks or registered trademarks of their respective holders.